Client Satisfaction
Recently I was asked to take over client satisfaction here at Nexus, in these financially difficult times client satisfaction is key to maintaining successful business relationships. Below is an excerpt from Stuart Crawford’s Book “Do You Have IT” and I believe it relates to anyone that is in business.
“Complete Client Satisfaction is the only key performance indicator that is crucial to our success in business. When we are focused on taking care of our client's best interest and ensure that we are delivering the most effective level of service, innovative solutions that bring value to our client base, billing them properly and timely only then will all the other stuff (profits, cash flow and anything else) automatically fall into place.”
Because we believe at Nexus that the client is a key to our success, Nexus would like to invite you to complete a survey which you will receive in the coming days. The first three clients to return there survey will receive a complementary meal at Cafe Lulworth on behalf of Nexus Business Group.
We look forward to you constructive feedback.
Will Maxted
Technical Specialist
“Complete Client Satisfaction is the only key performance indicator that is crucial to our success in business. When we are focused on taking care of our client's best interest and ensure that we are delivering the most effective level of service, innovative solutions that bring value to our client base, billing them properly and timely only then will all the other stuff (profits, cash flow and anything else) automatically fall into place.”
Because we believe at Nexus that the client is a key to our success, Nexus would like to invite you to complete a survey which you will receive in the coming days. The first three clients to return there survey will receive a complementary meal at Cafe Lulworth on behalf of Nexus Business Group.
We look forward to you constructive feedback.
Will Maxted
Technical Specialist
posted by Gareth McQuaid at
14:43
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